Consumer Rights

What are consumer rights?
a) Rules to protect producers
b) Rights ensuring fair treatment for consumers
c) Policies for seller profits
d) Guidelines for marketing
Answer: b) Rights ensuring fair treatment for consumers

Why are rules and regulations important in the marketplace?
a) To promote unfair practices
b) To ensure the exploitation of consumers
c) To protect both buyers and sellers
d) To avoid competition
Answer: c) To protect both buyers and sellers

What are some examples of unfair trade practices?
a) Selling products at discounted rates
b) Selling defective or adulterated goods
c) Organizing promotional campaigns
d) Offering free samples to customers
Answer: b) Selling defective or adulterated goods

What factors led to the emergence of the consumer movement in India?
a) High literacy rates
b) Unfair trade practices and exploitation of consumers
c) Increased profits for businesses
d) Technological advancements in marketing
Answer: b) Unfair trade practices and exploitation of consumers

What does COPRA stand for?
a) Consumer Organisation for Public Rights Act
b) Consumer Protection and Regulation Act
c) Consumer Protection Act
d) Consumer Order for Product Regulations Act
Answer: c) Consumer Protection Act

Which year was the Consumer Protection Act enacted in India?
a) 1985
b) 1986
c) 1987
d) 1990
Answer: b) 1986

Name some certifications that ensure product quality in India.
a) ISI, Agmark, Hallmark
b) ISO, UPS, FSSAI
c) BIS, GST, RTI
d) WHO, BIS, PETA
Answer: a) ISI, Agmark, Hallmark

What does the ISI mark certify?
a) Product origin
b) Product safety and quality
c) Import regulations
d) Export approval
Answer: b) Product safety and quality

Which of the following is an example of consumer exploitation?
a) Fair pricing of goods
b) Overcharging for services
c) Providing quality goods
d) Following safety standards
Answer: b) Overcharging for services

What is the main purpose of the Consumer Protection Act?
a) To protect consumer interests
b) To regulate production quality
c) To reduce government interference
d) To support industrial growth
Answer: a) To protect consumer interests

What does the Agmark certification indicate?
a) High-quality gems
b) Organic agricultural products
c) Standardization of agricultural products
d) Quality of processed foods
Answer: c) Standardization of agricultural products

What does the Hallmark symbol represent?
a) Gold and silver purity
b) Food safety
c) Building material quality
d) Packaged water standards
Answer: a) Gold and silver purity

Which consumer right ensures that the consumer gets safe products?
a) Right to Choice
b) Right to Safety
c) Right to Information
d) Right to Redressal
Answer: b) Right to Safety

When a consumer knows the ingredients, price, and expiry date of a product, which right are they exercising?
a) Right to Representation
b) Right to Education
c) Right to Information
d) Right to Choice
Answer: c) Right to Information

What is the Right to Redressal?
a) The right to know product information
b) The right to receive compensation for unfair practices
c) The right to refuse a product
d) The right to safe goods
Answer: b) The right to receive compensation for unfair practices

Which government body enforces consumer protection laws in India?
a) Bureau of Indian Standards
b) Consumer Disputes Redressal Commission
c) Food Safety and Standards Authority
d) Ministry of Industry
Answer: b) Consumer Disputes Redressal Commission

What is the primary function of the Consumer Disputes Redressal Commission?
a) Regulate corporate profits
b) Resolve consumer complaints
c) Issue ISI certifications
d) Monitor advertisements
Answer: b) Resolve consumer complaints

At which level can a consumer dispute involving more than ₹1 crore be addressed?
a) District Commission
b) State Commission
c) National Commission
d) Supreme Court
Answer: b) State Commission

What is the role of ISI and Agmark certifications?
a) Ensure product quality and safety
b) Promote brand awareness
c) Increase product prices
d) Guarantee government subsidies
Answer: a) Ensure product quality and safety

Which act in India guarantees the Right to Information for citizens?
a) Consumer Protection Act
b) Right to Information Act
c) Goods and Services Act
d) Safety and Standards Act
Answer: b) Right to Information Act

What is the main purpose of the Right to Information Act?
a) To regulate advertising standards
b) To provide citizens access to information about government operations
c) To monitor consumer disputes
d) To oversee private companies
Answer: b) To provide citizens access to information about government operations

If a product is found defective after purchase, which right allows the consumer to demand a replacement?
a) Right to Safety
b) Right to Redressal
c) Right to Choice
d) Right to Education
Answer: b) Right to Redressal

Which year did the United Nations adopt guidelines for consumer protection?
a) 1985
b) 1990
c) 1980
d) 1995
Answer: a) 1985

What is one of the goals of the consumer movement?
a) Promote higher taxes for sellers
b) Protect consumer rights and interests
c) Eliminate competition in the market
d) Increase production costs for manufacturers
Answer: b) Protect consumer rights and interests

What does MRP stand for on product packaging?
a) Maximum Retail Price
b) Minimum Retail Price
c) Manufacturer Recommended Price
d) Market Regulated Price
Answer: a) Maximum Retail Price

What is a characteristic of an unfair trade practice?
a) Transparent product information
b) Selling goods at competitive prices
c) Adulteration of products
d) Providing accurate bills
Answer: c) Adulteration of products

Which of the following is mandatory for LPG cylinders?
a) Hallmark certification
b) ISI certification
c) Agmark certification
d) RTI compliance
Answer: b) ISI certification

Which body provides Agmark certification?
a) Ministry of Consumer Affairs
b) Bureau of Indian Standards
c) Food Safety and Standards Authority of India
d) Agricultural Marketing Department
Answer: d) Agricultural Marketing Department

What is the Right to Representation?
a) The right to reject unsafe products
b) The right to access courts for fair representation
c) The right to demand better services
d) The right to choose between brands
Answer: b) The right to access courts for fair representation

What does the Consumer Protection Act enable?
a) Protection only for producers
b) Better advertising practices
c) Consumer rights enforcement
d) Higher taxes on companies
Answer: c) Consumer rights enforcement

Which of the following is NOT a consumer right under the Consumer Protection Act?
a) Right to Information
b) Right to Safety
c) Right to Exploit
d) Right to Education
Answer: c) Right to Exploit

Where can consumers file complaints for damages above ₹10 crore?
a) District Commission
b) State Commission
c) National Commission
d) High Court
Answer: c) National Commission

Which symbol is used for quality certification of jewelry in India?
a) ISI
b) Agmark
c) Hallmark
d) FPO
Answer: c) Hallmark

What is the maximum claim amount handled by the District Consumer Commission?
a) ₹50 lakh
b) ₹1 crore
c) ₹10 crore
d) ₹5 crore
Answer: b) ₹1 crore

What was a key factor in the consumer movement in the 1960s in India?
a) Introduction of luxury goods
b) Unfair trade practices like hoarding and black marketing
c) High literacy rates
d) Development of e-commerce
Answer: b) Unfair trade practices like hoarding and black marketing

What should a consumer do when they receive defective goods?
a) Ignore the defect
b) Complain to the seller immediately
c) Sell it to someone else
d) Continue using the product
Answer: b) Complain to the seller immediately

What is the responsibility of the Bureau of Indian Standards (BIS)?
a) Certifying products with ISI marks
b) Monitoring consumer complaints
c) Managing agricultural exports
d) Overseeing media advertisements
Answer: a) Certifying products with ISI marks

Which act empowers consumers to file complaints for online purchases?
a) Right to Information Act
b) Consumer Protection Act 2019
c) Digital Commerce Act
d) Consumer Awareness Act
Answer: b) Consumer Protection Act 2019

What does the +F symbol represent on packaged goods?
a) Fortified foods
b) Fresh products
c) Farmer-approved products
d) Fully organic goods
Answer: a) Fortified foods

What is the role of Consumer Protection Councils?
a) Monitor producer profits
b) Resolve international disputes
c) Create consumer awareness and guide complaint filing
d) Approve market price increases
Answer: c) Create consumer awareness and guide complaint filing

Which of the following is an example of the Right to Choice?
a) Receiving safe food
b) Being able to select from multiple brands
c) Filing a complaint in court
d) Knowing the expiry date of a product
Answer: b) Being able to select from multiple brands

What is the role of advertisements in consumer exploitation?
a) Promoting safe products
b) Sharing accurate information
c) Misleading consumers with false claims
d) Supporting consumer rights
Answer: c) Misleading consumers with false claims

What kind of goods are mandatory to have quality certification like ISI or Agmark?
a) Luxury goods
b) Mass-consumed goods affecting health and safety
c) Imported goods
d) Perishable items only
Answer: b) Mass-consumed goods affecting health and safety

What does the Consumer Protection Act aim to discourage?
a) Legal redressal
b) Consumer education
c) Unfair trade practices
d) Marketplace competition
Answer: c) Unfair trade practices

What is the time limit for a consumer to file a complaint after discovering a defect?
a) 3 months
b) 6 months
c) 1 year
d) 2 years
Answer: d) 2 years

What is the punishment for selling expired medicines in India?
a) A warning
b) A fine and imprisonment
c) A license suspension
d) No penalty
Answer: b) A fine and imprisonment

Which consumer right allows filing a complaint without hiring a lawyer?
a) Right to Information
b) Right to Redressal
c) Right to Representation
d) Right to Education
Answer: c) Right to Representation

What should you check before buying an LPG cylinder?
a) Agmark certification
b) Weight and ISI mark
c) Price only
d) Manufacturer’s brand name
Answer: b) Weight and ISI mark

What does COPRA 2019 include that wasn’t part of the original Act?
a) Consumer rights for international products
b) Online purchases and e-commerce
c) Disputes over agricultural exports
d) Registration for sellers only
Answer: b) Online purchases and e-commerce

Which is an example of the Right to Education?
a) Learning about safe products through campaigns
b) Choosing between various goods
c) Knowing the price of a product
d) Receiving cashless treatment
Answer: a) Learning about safe products through campaigns

What is the role of the National Consumer Disputes Redressal Commission?
a) Resolve disputes involving claims above ₹10 crore
b) Certify food safety standards
c) Monitor local advertisements
d) Enforce MRP regulations
Answer: a) Resolve disputes involving claims above ₹10 crore

Which consumer right ensures access to safe goods and services?
a) Right to Choice
b) Right to Redressal
c) Right to Safety
d) Right to Representation
Answer: c) Right to Safety

What is one way to ensure food safety while purchasing packaged items?
a) Bargain with the seller
b) Check for Agmark certification
c) Avoid asking for a bill
d) Ignore the expiry date
Answer: b) Check for Agmark certification

Which consumer right is exercised when filing a complaint in a consumer court?
a) Right to Safety
b) Right to Redressal
c) Right to Choice
d) Right to Information
Answer: b) Right to Redressal

Why is the MRP printed on packaged goods?
a) To allow sellers to charge any price
b) To regulate taxes
c) To inform consumers of the maximum price
d) To increase seller profits
Answer: c) To inform consumers of the maximum price

What does the term “adulteration” refer to?
a) Enhancing product quality
b) Mixing inferior substances in goods
c) Reducing product price
d) Selling items without packaging
Answer: b) Mixing inferior substances in goods

Which of these certifications is mandatory for packaged drinking water?
a) Hallmark
b) ISI
c) Agmark
d) RTI
Answer: b) ISI

What can a consumer do if they feel a product’s price is unjustified?
a) Ignore the price
b) Report to a Consumer Forum
c) Bargain with the seller
d) Refuse to purchase
Answer: b) Report to a Consumer Forum

When was COPRA amended to include e-commerce disputes?
a) 2000
b) 2019
c) 2015
d) 1986
Answer: b) 2019

What is the primary benefit of quality certifications like ISI?
a) Reduces competition
b) Ensures consumer safety and quality
c) Helps producers avoid taxes
d) Promotes expensive goods
Answer: b) Ensures consumer safety and quality

Which consumer right ensures you can choose between brands?
a) Right to Choice
b) Right to Education
c) Right to Redressal
d) Right to Information
Answer: a) Right to Choice

Which organization monitors consumer complaints under COPRA?
a) BIS
b) Consumer Disputes Redressal Commission
c) Agricultural Marketing Council
d) Ministry of Finance
Answer: b) Consumer Disputes Redressal Commission

What is the role of a mediator in consumer disputes?
a) Take sides with the seller
b) Resolve disputes outside the court
c) Ignore complaints of minor value
d) Approve price increases
Answer: b) Resolve disputes outside the court

What is the maximum fine for unfair trade practices in India under COPRA 2019?
a) ₹10,000
b) ₹1 lakh
c) ₹50,000
d) ₹5 lakh
Answer: d) ₹5 lakh

Which consumer right allows you to demand compensation for harm caused?
a) Right to Information
b) Right to Redressal
c) Right to Choice
d) Right to Education
Answer: b) Right to Redressal

Which symbol should you check before purchasing jewelry?
a) Agmark
b) Hallmark
c) ISI
d) +F
Answer: b) Hallmark

What is a consumer’s responsibility while shopping?
a) Insisting on a bill
b) Ignoring product details
c) Trusting the seller blindly
d) Not checking certifications
Answer: a) Insisting on a bill

Which sector first saw the rise of consumer movements in India?
a) Education
b) Healthcare
c) Food and rationing
d) Electronics
Answer: c) Food and rationing

What is the significance of the Right to Education for consumers?
a) Helps consumers identify quality products
b) Provides free schooling
c) Protects consumer complaints in courts
d) Supports business promotions
Answer: a) Helps consumers identify quality products

Who can file a consumer complaint?
a) Only large companies
b) Any consumer
c) Government officials
d) Registered associations only
Answer: b) Any consumer

What is the primary aim of consumer awareness campaigns?
a) Increase product prices
b) Promote consumer education and rights
c) Support business profits
d) Eliminate competition
Answer: b) Promote consumer education and rights

What is the role of ISI certification for pressure cookers?
a) Indicates warranty terms
b) Ensures safety standards
c) Identifies the manufacturer
d) Regulates market pricing
Answer: b) Ensures safety standards

What is “black marketing”?
a) Selling goods below cost price
b) Hoarding and selling goods at high prices
c) Offering discounts to consumers
d) Avoiding advertising costs
Answer: b) Hoarding and selling goods at high prices

What must be printed on medicine packaging?
a) Ingredients, batch number, and expiry date
b) Manufacturer’s profit margin
c) Customer feedback
d) Advertising slogans
Answer: a) Ingredients, batch number, and expiry date

What can consumers do if a product is found defective after its expiry date?
a) Return it for a refund
b) File a complaint against the seller
c) Claim a replacement
d) None of the above
Answer: d) None of the above

Why is consumer awareness essential?
a) To increase sales for producers
b) To protect consumers from exploitation
c) To promote advertising campaigns
d) To reduce government regulations
Answer: b) To protect consumers from exploitation

What does the Right to Representation ensure?
a) Protection against fraud
b) The right to access consumer courts
c) Lower product prices
d) Free legal aid for consumers
Answer: b) The right to access consumer courts

What should consumers verify when purchasing a high-rise building flat?
a) ISI certification
b) Builder’s reputation
c) Safety standards and legal documentation
d) Warranty period
Answer: c) Safety standards and legal documentation

What happens if a seller charges more than the printed MRP?
a) The consumer has no recourse
b) It is considered an unfair trade practice
c) It is allowed in special cases
d) The consumer must pay the price
Answer: b) It is considered an unfair trade practice

Which consumer right ensures safe working conditions?
a) Right to Redressal
b) Right to Safety
c) Right to Information
d) Right to Education
Answer: b) Right to Safety

What does COPRA 2019 encourage for resolving disputes?
a) Mediation outside commissions
b) Lengthy legal battles
c) Increasing court fees
d) Avoiding online complaints
Answer: a) Mediation outside commissions

What is the purpose of National Consumers’ Day in India?
a) To celebrate consumerism
b) To mark the enactment of COPRA
c) To promote advertising campaigns
d) To encourage higher profits for businesses
Answer: b) To mark the enactment of COPRA

What is one of the duties of a consumer?
a) Ignoring product safety labels
b) Demanding cash-only transactions
c) Checking product quality and certifications
d) Avoiding consumer courts
Answer: c) Checking product quality and certifications

What is the role of ISI in product certification?
a) Reduce product prices
b) Ensure product quality and safety
c) Increase manufacturing profits
d) Replace government regulations
Answer: b) Ensure product quality and safety

Which logo ensures the purity of edible oils?
a) Hallmark
b) ISI
c) Agmark
d) FPO
Answer: c) Agmark

Which right allows consumers to choose between different products?
a) Right to Information
b) Right to Choice
c) Right to Education
d) Right to Redressal
Answer: b) Right to Choice

What is the role of Residents’ Welfare Associations (RWAs) in consumer protection?
a) Advocate for consumer issues in their locality
b) Enforce ISI standards
c) Handle national-level consumer disputes
d) Promote private sellers’ interests
Answer: a) Advocate for consumer issues in their locality

What is the primary function of the District Consumer Disputes Redressal Commission?
a) Certify products
b) Handle disputes involving claims up to ₹1 crore
c) Resolve employment-related cases
d) Monitor consumer awareness campaigns
Answer: b) Handle disputes involving claims up to ₹1 crore

What is the significance of the Bureau of Indian Standards (BIS)?
a) Regulates advertisements
b) Certifies product quality with ISI marks
c) Approves international trade policies
d) Provides consumer education materials
Answer: b) Certifies product quality with ISI marks

Which act empowers consumers to question government operations?
a) Consumer Protection Act
b) Right to Information Act
c) Essential Commodities Act
d) Trade Practices Act
Answer: b) Right to Information Act

What does the Right to Education aim to achieve for consumers?
a) Empower consumers with knowledge about their rights
b) Mandate formal schooling
c) Guarantee refunds for all purchases
d) Reduce consumer complaints
Answer: a) Empower consumers with knowledge about their rights

What is one example of exploitation in the marketplace?
a) Transparent billing
b) Selling expired goods
c) Offering a variety of brands
d) Following safety guidelines
Answer: b) Selling expired goods

Which organization offers financial support to consumer councils?
a) Reserve Bank of India
b) State Consumer Forums
c) Central Government
d) Private Corporations
Answer: c) Central Government

Why are quality certifications mandatory for some goods?
a) To reduce manufacturing costs
b) To ensure consumer health and safety
c) To boost advertising campaigns
d) To prevent imports
Answer: b) To ensure consumer health and safety

What is the maximum limit for claims handled by the State Consumer Disputes Redressal Commission?
a) ₹5 crore
b) ₹10 crore
c) ₹2 crore
d) ₹1 crore
Answer: b) ₹10 crore

What should consumers do before purchasing medicines?
a) Ignore expiry dates
b) Check instructions, batch numbers, and expiry dates
c) Avoid asking for receipts
d) Focus on packaging designs
Answer: b) Check instructions, batch numbers, and expiry dates

What does the RTI Act guarantee to Indian citizens?
a) Free access to government resources
b) The right to know about government operations
c) Legal representation in courts
d) Free education
Answer: b) The right to know about government operations

Which of the following is a consumer’s responsibility?
a) Filing complaints without evidence
b) Insisting on detailed receipts
c) Ignoring product details
d) Promoting unfair trade practices
Answer: b) Insisting on detailed receipts

What should you check for when purchasing cooking oil?
a) Hallmark
b) Agmark certification
c) ISI mark
d) MRP only
Answer: b) Agmark certification

What is the aim of mediation in consumer disputes?
a) Delay dispute resolution
b) Settle issues without lengthy legal proceedings
c) Provide financial benefits to sellers
d) Avoid consumer complaints
Answer: b) Settle issues without lengthy legal proceedings